10 essential metrics of marine ERP for operational control

StarNapp identifies the fundamental metrics that determine operational success in the nautical sector. Precise control of key indicators makes the difference between efficient management and suboptimal results in workshops and maritime services.

10 essential metrics of marine ERP for operational control

10 essential metrics of marine ERP for operational control

StarNapp identifies the fundamental metrics that determine operational success in the nautical sector. Precise control of key indicators makes the difference between efficient management and suboptimal results in workshops and maritime services.

Modern marine ERP systems go beyond simply automating daily tasks. Nautical management requires specific, actionable data to optimize every operational aspect - from inventory control to maintenance management.

The 10 essential metrics presented establish the critical parameters for workshops and nautical services. These indicators allow us to measure current performance and establish precise improvement objectives, facilitating decisions based on real data from the maritime sector.

Control of work times

StarNapp offers precise tools for controlling work times in nautical repairs, a fundamental element for the profitability of the workshop. The system provides detailed metrics that allow efficient resource management and optimization of maritime services.

Time by type of service

Granular monitoring of service time reveals specific opportunities for operational improvement. Nautical workshops manage to reduce delivery times and optimize forecasts through the integration of data and processes. Real-time monitoring allows efficient management of production costs.

Operational efficiency

StarNapp measures efficiency using specific key indicators:

  • Production cycle time
  • Downtime
  • Transfer speed
  • Dwell time

The system minimizes downtime and optimizes production cycles while maintaining quality standards. Data centralization ensures accurate resource planning.

Order and supply management

StarNapp It offers precise control over orders and supplies, a vital element for modern nautical workshops. The system integrates specific metrics that optimize each aspect of the supply chain.

Delivery time

StarNapp monitors the complete cycle from the request, through the receipt of the order, to the allocation of the material to the work order. Nautical workshops that use the system achieve on-time delivery rates of 86%. The control includes:

  • Previous waiting time
  • Processing time
  • Internal movement time
  • Dry time

Order Accuracy

Accuracy in order management determines the operational efficiency of the workshop. StarNapp allows achieving a precision of 93.5% in picking. The system monitors critical factors:

  • Inventory control ensures the actual availability of products
  • Verification minimizes order errors
  • Documentation guarantees complete traceability throughout the entire process.
  • The attribution of the order received directly to the OT or vessel.

Supply costs

StarNapp optimizes supply costs, a decisive factor for the workshop's profitability.

The system improves the supply chain through an ordering system:

  • Reduction of request times
  • Efficient coordination between suppliers
  • Optimized and updated rates at all times

Real-time visibility is critical, especially when 36% of suppliers report delivery difficulties due to lack of accurate tracking.

Profitability per service

StarNapp provides precise metrics to analyze the profitability of each nautical service, a determining factor for the financial success of the workshop. The system offers specific tools that maximize control over each economic aspect, being able to have a real-time cost calculation for any work being carried out.

Margin by type of work

StarNapp allows you to identify the most profitable activities through detailed margin analysis, helping nautical workshops improve their operational efficiency by up to 15% thanks to precise service tracking. This analysis includes the classification of costs into different types:

  • The fixed direct costs They cover components such as personnel, operations and capital.
  • The variable direct costs They relate to aspects such as fuel and maintenance.
  • The indirect costs They correspond to the administrative expenses associated with the operation of the workshop.

Cost analysis

The system monitors fundamental economic indicators:

  • Personnel costs (33.2% contributions)
  • Operating costs (insurance, stock, consumables)
  • Capital costs (investments and amortizations)

The workshops that use StarNapp They experience an annual growth of 9%, evidencing the direct impact of cost control.

Price optimization

StarNapp facilitates price adjustment through multifactor analysis. The data shows significant reductions in operating costs through process automation.

The system provides real-time data on:

  • Profitability per service
  • Cost deviations
  • Market trends

Nautical workshops achieve 15% improvements in efficiency through price optimization based on precise data from StarNapp.

Efficiency in the dock

The slipway represents a critical point for the profitability of the nautical workshop. StarNapp offers specific metrics that maximize the performance of these facilities through precise indicators and real-time control.

Occupation of the slipway

The effective management of available space in the dock depends on precise data that allows occupancy rates to be achieved between 90% and 100%, with maximum peaks recorded during the months of February to June and November to February. StarNapp monitors key indicators to optimize the use of the slipway:

  • The occupancy rate It is used to ensure efficient capacity control.
  • The spatial distribution It is focused on optimizing the available area.
  • The space rotation contributes to improving operational efficiency at the dock.

Average length of stay

StarNapp reduces preparation and calculation times by up to 50%. Precise control of rooms allows:

  • Optimal resource planning
  • Maximization of services
  • Efficient coordination of operations

Revenue per square meter

The spatial performance reaches up to 28.72%. StarNapp provides detailed control over:

  • Zonal income from the dock
  • Profitability per vessel
  • Seasonally optimized rates

Automation reduces human errors and speeds up calculations. The centralized database facilitates accurate decisions on future projects, maximizing the potential of the slipway.

Claims management

Excellence in customer service requires accurate complaint control. StarNapp establishes new standards in incident management through specific metrics that guarantee nautical customer satisfaction.

Resolution time

The nautical workshops equipped with StarNapp They resolve 80% of claims within 20 business days. The system monitors critical indicators:

  • Acknowledgment time
  • Traceability at all times at OT or customer level
  • Solution implementation period
  • Total time until closing

Incident rate

"The reduction in incidents directly reflects the quality of the service," says the technical team of StarNapp. During 2022, the sector recorded 2,510 cases, which represents a decrease of 182 cases compared to the previous year. To analyze and manage these incidents, several key aspects are monitored:

  • The frequency It is measured by the monthly number of registered cases.
  • The typology It is classified by category to facilitate analysis.
  • The gravity evaluates the level of impact of each incident.
  • The recurrence identifies repetition patterns to implement effective solutions.

Satisfaction with resolutions

Customer satisfaction determines the success of the nautical workshop. StarNapp provides specific tools for:

  1. Monitoring customer perception
  2. Measuring fulfillment of expectations
  3. Analysis of perceived quality
  4. Loyalty evaluation

The system identifies mismatches between expectations and service received, creating a knowledge base that optimizes future resolutions. The workshops that use StarNapp They achieve positive resolution rates of over 90%, guaranteeing agile and effective responses to each incident.

Control of operating expenses

StarNapp establishes new standards in the control of operating expenses for the nautical sector. The system offers specific metrics that maximize profitability through precise monitoring of financial resources.

Costs by department

"The granular control of expenses determines the competitiveness of the nautical workshop," says the technical team of StarNapp. Users of the system have managed to improve their competitiveness by up to 15% thanks to precise cost control. This analysis covers different types of expenses:

  • The fixed expenses They are related to areas such as personnel and administration.
  • The variable expenses include operations and maintenance.
  • The indirect expenses They focus on the general management and supervision of the workshop.

Consumption efficiency

StarNapp optimizes consumption control, a decisive factor for profitability. Nautical workshops achieve measurable results:

  • Reduction in fuel consumption between 5% and 15%
  • Reduction of polluting emissions up to 90%
  • Optimization of energy resources

Resource optimization

Workshops equipped with StarNapp They achieve an annual growth rate of 9%. Automation reduces management times by up to 50% in administrative tasks.

The system allows detailed control of operating expenses until 2040, a typical life cycle of vessels. Accuracy in data facilitates immediate strategic decisions on energy efficiency and sustainability.

"The optimization of resources through StarNapp It makes the difference between profitable workshops and those that struggle to maintain margins," highlights one user of the system. Workshops that adopt these solutions maximize their capacity for cost management and optimization.

Sales metrics

Business metrics define the success of the modern boat shop. StarNapp sets new standards in sales tracking through precise indicators that maximize commercial performance.

Budget conversion

"Detailed management of conversions is key to ensuring the sustainable growth of the workshop," explains the commercial team of StarNapp. The data collected allows us to identify the most relevant factors that influence the results:

  • He brand recognition has a high impact on conversion success.
  • The user experience substantially influences the recruitment process.
  • The lead quality It is a crucial factor to guarantee effective results.

The integrated CRM system boosts higher conversion rates with task planning within the same commercial software.

Average value per sale

Nautical workshops experience sustained growth of 3.5% annually. The global market will reach 205 billion dollars in 2032. StarNapp optimizes decisive factors:

  • Market segmentation
  • Pricing strategies
  • Service quality
  • Operational efficiency

Revenue growth

“Accurate data drives sound business decisions,” notes one prominent user of the system. Workshops equipped with StarNapp They achieve growth between 5% and 15% annually, through:

  • Precise control of business trends
  • Optimized marketing strategies
  • Reliable sales predictions
  • Maximized profitability

The market maintains a compound annual growth of 4.84%. StarNapp provides the tools necessary to capitalize on these opportunities through precise control of business metrics.

Administrative efficiency

Efficient administrative management distinguishes successful nautical workshops. StarNapp eliminates manual tasks through specific processes that maximize administrative productivity.

Billing time

"Precise automation is essential to improve the operational agility of the workshop," highlights the technical team of StarNapp. With this system, users have managed to significantly optimize their administrative processes, reducing document management times by up to 40%. The main improvements include:

  • In the invoice generation, an 80% decrease in recorded errors is achieved.
  • The data validation allows you to reduce processing times by 40%.
  • He payment tracking It is carried out with much more efficient control and in real time.

Documentary accuracy

Documentary accuracy guarantees regulatory compliance. StarNapp offers:

  • Reduction of administrative errors by 30%
  • Effective control of certificates and permits
  • Complete documentation traceability

Integrated blockchain technology eliminates between 130 and 150 tons of CO2 annually, combining efficiency and sustainability.

Process automation

Workshops equipped with StarNapp they achieve:

  • 40% reduction in document management time
  • Precise file control
  • Optimized administrative flows

The system manages critical documentation:

  1. Navigability certificates
  2. Dispatch roles
  3. Maritime Records
  4. Insurance policy documentation
  5. Security certificates

The platform facilitates secure exchange in real time:

  • Immediate document verification
  • Automatic expiration alerts
  • Authorization tracking

StarNapp connects data from source to recipient, eliminating duplication. OCR technology maximizes precision and reduces document processing times.

Supplier management

StarNapp establishes precise standards for the management of nautical suppliers. The system maximizes operational efficiency through specific metrics that objectively evaluate the performance of each supplier.

Response time

"Punctuality is key to achieving operational excellence," says the technical team of StarNapp. Workshops that implement this system achieve 86% on-time deliveries, considerably improving their efficiency. Control focuses on several crucial indicators, including:

  • Initial response, which measures listing speed.
  • Prosecution, with the aim of optimizing management efficiency.
  • Delivery, focused on ensuring compliance with established deadlines.
  • Resolution, which refers to efficient incident management. 

Supply quality

StarNapp monitors critical quality factors:

  • Compliance with technical specifications
  • Certifications and documentation
  • Product traceability
  • Defective product index
  • Consistency in quality

Workshops reduce errors by 30% through precise quality control.

Costs per supplier

Granular cost control optimizes operating budgets. StarNapp analyzes fixed costs (personnel, operation, capital) and variable costs (fuel, maintenance). The system provides:

  1. Comparative price analysis
  2. Variation tracking
  3. Total cost evaluation
  4. Identification of savings opportunities

The users of StarNapp They improve their efficiency by 15% through systematic evaluation of suppliers.

Real-time control guarantees:

  • Early detection of deviations
  • Precise cost control
  • Supply optimization

The workshops improve response times by up to 40% through advanced technology. Superior quality supplies ensure continued operations and customer satisfaction.

Temporality analysis

StarNapp It makes the difference in the seasonal control of the nautical workshop. The system establishes precise patterns that maximize operational performance during each season of the year.

Seasonality of services

Nautical workshops experience significant variations in their activity throughout the year, and between May and September the period of maximum demand is recorded. 

During this season, StarNapp It helps workshops to adjust their resources efficiently, given that demand is high and an increase in personnel is required to meet it. From April to October, demand decreases to moderate levels, allowing for a more flexible adjustment of resources. Finally, from November to March, activity reduces considerably, providing the opportunity to optimize costs and efficiently manage available resources.

Resource planning

StarNapp Optimizes resources according to specific seasonal patterns:

  • Temporary staff for peaks of activity
  • Inventories adjusted to demand
  • Optimized storage spaces
  • Flexible operating hours

The workshops reduce preparation times by up to 50%. Efficiency improves by 5% for each optimized resource.

Temporal optimization

The system provides precise control over:

  1. Seasonal demand predictions
  2. Efficient resource allocation
  3. Preventive maintenance
  4. Personnel management

StarNapp Minimizes waiting times in high demand, allowing:

  • Reduced costs in low season
  • Maximized revenue in peak periods
  • Optimized inventories
  • Improved customer satisfaction

Historical data allows us to anticipate:

  • Demand peaks
  • Personnel needs
  • Maintenance requirements
  • Space management

Advanced technology ensures:

  • Real-time occupancy control
  • Accurate staffing prediction
  • Optimized schedules
  • Efficient inventory management

The workshops that use StarNapp They identify specific patterns per season, achieving 40% reductions in management times.

Conclusion

StarNapp sets new standards in nautical management through ten fundamental metrics. “Accurate data determines the operational success of the modern shop,” highlights one industry-leading owner.

Granular control of time, costs and operational efficiency generates measurable improvements. Nautical workshops document 15% increases in performance through systematic monitoring of key indicators.

"Excellence in service distinguishes successful workshops," says the technical team of StarNapp. The platform integrates order, claims and supplier management, maximizing customer satisfaction. Seasonal analysis allows precise adjustments according to specific demand.

Workshops equipped with StarNapp they report:

  • Optimized operating costs
  • Improved customer satisfaction
  • Automated administrative processes
  • Real-time control of indicators

Modern nautical management demands precision and efficiency. StarNapp provides the specific tools that maximize the potential of the modern marine workshop.